Statutory Disclosure

Statutory Disclosure

Grievance Redressal and Dispute Resolution Policy

Complaint Redressal Officer (CRO)

Complaint Redressal Officer (CRO)

Mr. Rohail Jagani
cro_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Mr. Rohail Jagani
cro_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Complaint Redressal Appellate Officer (CRAO)

Complaint Redressal Appellate Officer (CRAO)

Mr. Akash Arun
crao_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Mr. Akash Arun
crao_gift@glomopay.com
Cabin Nos. 03-06 and 03-07, Third Floor, FLEXONE, Building Footprint 15C2, Block 15
Road 1C, Zone 1, GIFT SEZ, GIFT City, Gandhinagar – 382050

Grievance Redressal Process Flow

Customer Grievance SupportWrite to us atgrievance_gift@glomopay.comStep 1 — Complaint Redressal Officer (CRO)Rohail Jaganicro_gift@glomopay.comComplaint accepted?YesNoWritten acknowledgementWithin 3 working daysInforming reasons forRejectionIn writing within 5 working daysComplaint examined &disposedWithin 30 days of acceptanceSatisfiedNot SatisfiedResolvedAppeal within 21 daysof CRO decisionStep 2 — Complaint Redressal Appellate Officer (CRAO)Akash Aruncrao_gift@glomopay.comAppeal disposed within 30 daysIn the event your concern remains unresolved after our internal redressal process,you may write to the International Financial Services Centres Authority (IFSCA) atgrievance-redressal@ifsca.gov.in

Registered Addresses

Glomopay Software Private Limited

CIN: U62013KA2024PTC184869

Diamond District, Tower D, 2nd Floor, HAL Old Airport Road, Kodihalli, Bangalore – 560008, Karnataka

Glomo Payments IFSC Private Limited

CIN: U66190GJ2024PTC155981

Cabin Nos. 03-06 & 03-07, 3rd Floor, FLEXONE, Block 15, Road 1C, GIFT SEZ, GIFT City, Gandhinagar – 382050